Our sole focus is automatic espresso equipment and support. We have the largest US market share, with over 17,000 machines in our equipment category, and the most experience dealing with the logistical demands of national, multi-unit accounts. With a logistical process thatâ€™s been perfected over 10 years, we offer a centralized knowledge and dispatch base combined with local parts and service support.
Schaerer machines offer absolute consistency from drink to drink, steaming milk and pulling shots like a barista without weeks of training. Milk steaming and frothing automatically shuts off at the pre-set temperature and each espresso shot is freshly ground, tamped and dispensed with the push of a button. User-friendly displays reduce training time and chances for error, even walking the user through simple automated cleaning steps with clear instructions. This automation makes our machines easy to use and ideal for busy locations.
Our relentless focus has resulted in the best reliability record in the industry. Our 24-hour, toll-free hotline gives your stores access to dedicated help at all times. Our network of over 400 service centers allows us to provide accounts with same day service over 80% of the time. All vendors are trained and certified by Schaerer, offering local support backed with factory knowledge. Our central database tracks every machine we sell and service support is centrally dispatched.
Schaerer machines are easy to repair due to their modular construction. All components are directly accessible without removing other parts. Uniformity of components allows our existing service network to cross over and support new models with a faster learning curve. All electrical points on the machines are directly accessible and each component can be independently activated and tested for fast troubleshooting.
© 2000 Whitehead Food Equipment 106 NE. 24th St. Oklahoma City, OK 73105-3009 (405) 528-5117